The Idiot-Proof Guide to Customer Loyalty

If quality determines Customer Loyalty, how could you possibly explain Dominos Pizza? Based on his critically acclaimed book by the same title, Joe demystifies the process of creating Customer Loyalty by answering that question. In this entertaining and inspiring program, you'll learn the simple universal principles that will not only inspire your Customers to keep coming back, but will encourage them to sing your praises to the world. Joe also explores the myths about Customer satisfaction that you need to understand in order to thrive in today's and tomorrow's marketplace. Learn to leave your competitors behind while you create a new category of one. This is a presentation for any organization that wants to make the quantum leap from Customer satisfaction to Customer loyalty.

Daffynitions Live: The Wit and Wisdom of a Regular Joe

Daffynitions Live delivers some of the wackiest, insightful and thought-provoking one-liners and vignettes in the business. Ranging from business to relationships to parenting to politics (and other everyday observations and annoyances), Joe's uniquely creative view of the world is certain to make your next luncheon or banquet a smashing success. Joe also promises to include several of his "World's Shortest Seminars", which are certain to strike the funny bone of anyone who has suffered through a boring training session.

Joe's ability to address a variety of business issues in a humorous manner makes him the ideal speaker for your next event!